Our Polices & Guidelines

1. Privacy Policy

The Somali Medical Aid Group is committed to complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

Information We Collect

We may collect personal information when you:

  • Send us messages through our contact form;
  • Make a donation;
  • Subscribe to our newsletter or updates;
  • Participate in any other interactions where you voluntarily provide your personal information.

This information may include your name, email address, phone number, and payment information. We collect and process personal data only where we have a lawful basis to do so, under the GDPR.

How We Use Your Information

We use the information we collect to:

  • Process your donations;
  • Respond to your inquiries;
  • Provide you with updates and information about our projects;
  • Improve our services and your user experience.

We do not sell, rent, or share your personal information with third parties, except as necessary to carry out our operations, comply with our legal obligations, or protect your rights or safety.

Data Subject Rights

Under GDPR, you have the right to access, correct, delete, restrict, or object to our use of your personal information, as well as the right to data portability.

2. Terms of Service

This policy outlines the terms and conditions for using our website and services. By using the website of the Somali Medical Aid Group, you agree to these terms of service.

User Conduct

You agree not to use our website to engage in any illegal activity or conduct that is harmful to others.


All donations are processed securely through our third-party payment processor. We do not store your credit card information.

Please note that all donations are non-refundable. Once a donation has been made, it immediately goes towards our mission of delivering medical aid to those in need in Somalia. We encourage you to carefully consider your donation amount before finalizing the transaction.

If you believe that a mistake has been made in connection with your donation, please get in touch with us. We will endeavour to work with you to correct any such errors, but we cannot guarantee refunds in all circumstances.

By using the website of the Somali Medical Aid Group, you agree to these terms of service.

3. Cookie Policy

This policy explains how we use cookies and similar technologies on our website.

Our website uses cookies from time to time. Cookies are small files stored on your device that help us improve your user experience.

Consent for Cookies

We obtain your consent before setting non-essential cookies on your device, in accordance with the Privacy and Electronic Communications Regulations (PECR) in the UK.

You can manage or disable cookies in your browser settings. However, please note that if you do not accept cookies, some features of our website may not function properly.


4. Social Media & WhatsApp Group Policies

Our organisation uses social media platforms, including WhatsApp groups, to connect and communicate with our community. These platforms and groups are not used in any official capacity, but rather as spaces for community engagement, information exchange, and promotion of our events.

Membership and Administration

Membership in these groups is generally open to our community. Admin privileges in our WhatsApp groups are granted to individuals who can help us reach a wider audience by inviting others to join our events.

Please note, the admin privileges granted are temporary and can be removed at any time at the discretion of the Somali Medical Aid Group. This is to maintain the integrity of the groups and ensure they continue to serve their intended purpose.

Conduct in Groups

We expect all members of our WhatsApp groups to conduct themselves respectfully and responsibly. Any behaviour that is deemed offensive, harmful, or disruptive may result in removal from the group.


Please be aware that opinions expressed in these groups are those of the individual members and do not necessarily represent the views of the Somali Medical Aid Group. We do not assume responsibility for any statements or claims made in these groups.

All group members are required to respect the personal data and privacy of others. Personal data shared within the groups should not be shared outside the groups without explicit consent, in accordance with GDPR.